“We need to transition an integration-heavy legacy system into a modular, E2E feature set. The objective is to eliminate technical debt in the onboarding flow to drive self-service engagement and global market readiness.”

System Audit
Successfully mapped the entire technical ecosystem, enabling design and engineering teams to converge on a unified roadmap. This reduced project uncertainty and validated all core architectural assumptions prior to deployment.

Capture Design System
Engineered a robust foundation inspired by Shopify’s Polaris, customised to Datto’s specific procurement logic. This systematised component library ensured high-velocity development cycles and a seamless design-to-code transition.

Experience Remediation
Delivered an end-to-end onboarding and integration pipeline that eliminated the need for manual customer support governance. Deployed a self-service architecture that solved critical friction points for the North American market entry.

Key Focus: Brand Identity, UX Architecture, Design Systems, Commerce workflows and integrations